Question 1

Who is ELEN Story AI designed for?

Accepted Answer

ELEN Story AI is built for parents, guardians, and educators who want to create personalized stories for shared family or classroom moments. Adults choose the story idea and available options, then review the result before sharing it.

Question 2

How do you handle AI content safety?

Accepted Answer

We use automated safety filters and let adults choose a broad content level, but no AI system is perfect. An adult must review every result before family use or Community submission.

Question 3

How does payment work? Is it secure?

Accepted Answer

All payments are processed securely through Polar, our Merchant of Record, which handles checkout, billing, taxes, and VAT on our behalf. Your payment details are never stored on our servers. We support all major credit cards and local payment methods.

Question 4

Can I switch between plans?

Accepted Answer

Of course. Upgrade or downgrade at any time. Upgrades are prorated so you only pay the difference; downgrades take effect at the start of your next billing cycle.

Question 5

Can I use ELEN Story AI in a classroom or school setting?

Accepted Answer

Teachers may use an adult-owned account to create and present stories. The family experience does not require student accounts or stored student profiles. Contact us if you are exploring an institutional or multi-seat use case.

Question 6

What are credit packs?

Accepted Answer

Credit packs are one-time purchases that give you additional storybook and video credits on top of your subscription. They never expire and are used only after your plan credits are exhausted.

Simple, transparent pricing

Family

Creator

Need more credits?

Starter

Creative

Studio

Frequently asked questions