Privacy Policy
Last updated:
1. Scope of This Policy
This Privacy Policy explains how ELEN Story AI, operated by Orhun Kavraz, an individual based in Türkiye ("we," "us," or "our"), collects, uses, and shares information when you use our website, mobile apps, and related services (collectively, the "Service"). It applies to adults who create or manage accounts and to information associated with child profiles and Family Playback sessions under those accounts. By using the Service, you acknowledge that you have read this Policy. As an adult account holder, you are responsible for reviewing all AI-generated content before family use or Community submission.
2. Information We Collect
Account and Profile Data: To create and manage your adult account, we collect your name, email address, authentication credentials, and preferences. If you sign in with a social provider like Google or Facebook, we receive profile information they share with us. Child Profile Data: Child profiles are managed under your adult account and are data-minimized. A child profile includes a nickname you choose, a preset avatar, a broad content level, internal identifiers needed to operate the profile, and the adult's family-library assignments for that profile. Essential technical and security data may be associated with your adult account. We do not store child reactions, child voice recordings, or optional child-originated analytics. You must not use a child's real name or enter other identifying information in a child profile. Prompts, Stories, and Generated Media: We process the prompts you enter and the stories, images, audio, and video the Service generates for you. Creating a story does not publish it. A story submitted to Community remains non-public while it is reviewed and becomes public only if approved. Optional Voice Features (Adults Only): If you use optional voice creation features, we may process microphone audio and its transcript to generate content. Family Playback cannot use voice features. This audio and text may be processed by our service providers, including ElevenLabs, Google, and Apple speech recognition. Billing and Payments: When you subscribe, we receive transaction data such as your plan, subscription status, and identifiers from our payment processor. We do not store your full payment card number. Technical and Usage Data: We collect technical information necessary to operate and secure the Service, such as IP address, device and browser type, operating system, crash reports, and security events. With your consent where required, we may collect optional analytics data in the adult service. Optional analytics are disabled during Family Playback. Support and Communications: When you contact us for support or respond to surveys, we collect the content of those communications.
3. How We Use Information
We use your information to: operate, secure, and improve the Service; create and manage your account, child profiles, and subscriptions; generate stories and other media you request; deliver and store your content; honor your sharing and visibility settings; provide customer support and enforce our Terms; measure service performance where a legal basis exists; and comply with legal obligations. We do not sell your personal information. We do not use child profile data for behavioral advertising.
4. Public Stories and Sharing
Creating a story does not publish it. As an adult, you may separately submit a story for automated preparation to be shared in our Community. A submitted story remains non-public while our systems prepare and evaluate it. If all automated multilingual safety and quality checks pass, it may become publicly viewable in our Community and, under the promotional licence in our Terms, may be edited, excerpted, translated, dubbed, distributed, and featured by ELEN Story AI on websites, app stores, social and video platforms, advertising, and other promotional channels. Automated checks reduce risk but cannot guarantee that every result is accurate or appropriate. Those third-party platforms process public content under their own terms and may retain or redistribute copies. Family Playback is a separate, private space and never displays Community content. An adult must separately approve a story to add it to the family library. Do not include any private or sensitive information in stories you submit to the Community. You can unpublish your story; we will stop initiating new promotional uses within a reasonable operational period, but we cannot recall copies already released, cached, reposted, or retained by others.
5. How We Share Information (Service Providers)
We share information with service providers only as necessary to operate the Service, subject to their data processing and confidentiality terms. Our providers include: • Infrastructure and Storage: Supabase (database, authentication), Cloudflare R2 and Stream (media storage and delivery), DigitalOcean (web hosting), Upstash (caching and rate limiting). • AI and Content Generation: Google Gemini, Imagen, Veo, and Cloud TTS (story and media generation); ElevenLabs (optional adult voice features). • Payments: Polar (web subscriptions), Apple and Google (in-app purchases). • Analytics and Operations: Sentry (error monitoring), and with your consent, Google Analytics. • Social Login: Google, Apple and Facebook (optional account sign-in). These providers may process your data to perform services for us. We may also share information if required by law, to protect rights, or in connection with a corporate transaction like a merger, subject to confidentiality safeguards. Prompts and generated content may be processed by Google AI and fal.ai, including MiniMax video models. ElevenLabs processes optional adult voice features.
6. Children's and Family Data
Only adults may create an ELEN Story AI account. Data associated with a child profile is managed under the adult account and may include a nickname, preset avatar, broad content level, adult-approved library assignments, internal identifiers, and essential technical or security data. Family Playback is a restricted, playback-only space. It shows only stories that the adult specifically approved for the family library and cannot open Community, create content, enter free text, upload files, use voice features, comment, react, report, or use account features. Optional analytics are disabled during Family Playback. For more details, please see our Children's Privacy Notice.
7. Legal Bases for Processing
We process your personal data based on: the necessity to perform our contract with you (to provide the Service); our legitimate interests in operating and securing the Service, provided they don't override your rights; your consent (for optional analytics or marketing); and compliance with our legal obligations. You can withdraw your consent at any time for future processing by changing your settings.
8. Retention and Deletion
We retain your information for as long as necessary to provide the Service, comply with legal obligations, and resolve disputes. Generally, your account and story data are kept until you delete them. Technical logs and backup data may be retained for different periods based on operational and legal requirements. When you delete your account, we remove your active data within a reasonable time, subject to these exceptions. Agent request and retry records become eligible for cleanup 90 days after completion; unadmitted requests become eligible 91 days after creation. Inactive connector credentials become eligible 90 days after revocation or expiry. ELEN authorization records become eligible 90 days after revocation or expiry once no retained request refers to them. New agent authorizations last up to 365 days; this access period is not an automatic data-deletion deadline. Cleanup runs during connector recovery. OAuth backup archives are kept for 14 days. Stories and financial, provider-operation and security records follow their separate operational and legal retention requirements. Disconnect alone does not delete these records or backups.
9. Your Choices and Rights
You can access, update, and delete your account information through the Service settings. Depending on your location, you may have legal rights to access, correct, delete, or restrict the processing of your personal data. To exercise your rights, please contact us at privacy@elenstoryai.com. We may need to verify your identity before processing your request.
10. International Transfers
We and our service providers may process your information in countries outside of your own, including the United States. These countries may have data protection laws that are different from your country. When we transfer data internationally, we rely on appropriate safeguards as required by law.
11. Security
We use technical, administrative, and organizational safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account password and any parental PINs confidential. Please notify us immediately at support@elenstoryai.com if you suspect unauthorized access to your account.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other means to provide you with an opportunity to review the changes. Your continued use of the Service after the changes take effect signifies your acknowledgment of the updated Policy.
14. Contact
The Service is operated by Orhun Kavraz, an individual based in Türkiye, under the name ELEN Story AI. If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact: privacy@elenstoryai.com | https://elenstoryai.com/contact.
15. Account Closure
You can request to delete your account from within the Service. This action will permanently delete your profile, child profiles, and associated stories from our active systems, subject to our data retention policies. Please note that deleting your account does not automatically cancel any active subscriptions you have through the Apple App Store or Google Play Store. You must manage those subscriptions directly with the respective store.
16. Connected Agent Apps
Connecting an agent app such as ChatGPT or Muse is optional and controlled by the adult account holder. We record the app identifier, permissions and story formats you approve, authorization and revocation times, and identifiers needed to secure the connection. Essential account and IP-based rate limits protect this access. Depending on your permissions, the app can receive your credit balance, owned story library metadata, story text and captions, story-request statuses and results, Family Playback review information, and short-lived media links. Library permission includes stories created on web, mobile or through other apps. Request-result access is limited to the connected app’s requests. We do not request your full conversation history. The connected app processes information it receives under its own privacy terms. Creation prompts and media use the AI providers described above and your separate AI-processing consent. Connecting does not purchase credits, publish stories or approve Family Playback. Disconnect in ELEN Settings to stop new access and media-link renewal immediately. Links already issued can remain usable for up to 4 minutes 45 seconds. Disconnect does not cancel accepted generation or delete your stories. Information already received by the app follows that app’s retention and deletion controls.
This document is version 2026-10-03. Questions or concerns? Contact support@elenstoryai.com.